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Desk
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Alex Morgan
AM
Sample workspace
Fictional tickets. Changes stay here until you refresh.
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A-IT-SD
Desk · First release
A-IT-SD
Ataway IT service desk
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7
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2
In progress
1
Waiting for customer
1
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Alex Morgan
Sam Chen
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8 tickets
Sample workspace
Waiting for support
2
DEMO-101
Request
Set up Microsoft 365 for a new colleague
User on/off boarding
↑
Major
DEMO-106
Request
Install approved development tools
Local - Software
=
Minor
AM
In Progress
2
DEMO-102
Request
VPN connection drops during calls
Local - Networking & Telephoning
↑↑
Critical
AM
DEMO-105
Request
Update the Power BI workspace permissions
ERP
↑
Major
SC
Waiting for customer
1
DEMO-103
Request
Access to the project SharePoint site
User management
=
Minor
SC
Pending
1
DEMO-104
Task
Laptop replacement for the delivery team
Local - Hardware
=
Minor
Escalated
1
DEMO-107
Request
Restore access to the shared mailbox
Productive applications
↑↑
Critical
Resolved
1
DEMO-108
Request
Teams audio issue after an update
Local - Software
=
Minor
AM
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